FAQ

  • 1. GENERAL QUESTIONS
  • 2. MAKE A RESERVATION
  • 3. EXISTING RESERVATION
  • 4. HOTEL INFORMATION
  • 5. RESERVATION CANCELLATION
  • 6. PAYMENT
  • 7. GROUPS/TEAM BLOCK INFORMATION
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  • 1. What are your business hours?
     

    Our business hours are Monday Friday 9am-5pm EST.

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  • 2. How can you be contacted?
     

    You can call (888) 818-6524. After hours, you may leave a voicemail and your call will be returned by the end of the next business day. If your Event Coordinator is Vicky, please call: (561) 723-6819. Email any questions you may have at any time, day or night, to reservations@globaljbs.com.

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  • 1. Can I make a reservation after our team’s reservation deadline?
     

    All reservations submitted after the team’s deadline are on a first-come/first-serve basis and based on the hotels availability at that time.

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  • 2. Do I book as an individual reservation or Team Leader Group Reservation?
     

    An individual reservation is for your own personal room/rooms. A team leader group reservation is when you wish to set up a block of rooms for your whole team.

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  • 3. What if I don’t have a group code?
     

    You can find your group code on your parent instruction letter given out by your team leader, or you can give us a call and we can provide it for you.

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  • 4. The hotel I want says that it is reserved for a specific team. What does this mean?
     

    Teams are able to secure rooms at a specific hotel to guarantee their team members are able to stay together at a specific hotel. Once the team’s reservation deadline has past, any unused rooms will be available for anyone to reserve on a first-come/first-serve basis and based on the hotel’s availability at that time.

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  • 5. Why won’t the hotel I want allow me to select it?
     

    Hotels are sometimes reserved for specific teams so they are held for them until their reservation deadline has past. You can always give us a call or send an email to reservations@globaljbs.com to check on a specific hotel.

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  • 6. Can my name be put on a wait list if the hotel I select is sold out or reserved?
     

    Absolutely, just let one of the reservationists know and we will contact you should a room become available.

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  • 7. My relatives are coming to watch the competition. Can they place their reservations on the Global JBS site as well?
     

    Yes, all event attendees are invited to make their reservations through our site as long as there is availability.

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  • 8. Are specific rooms guaranteed?
     

    No. In general, room types and views are not guaranteed. The hotel will do their best to accommodate all room types requested but they will not guarantee them.

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  • 9. Is my rate guaranteed to be the lowest rate available?
     

    While Global JBS does negotiate with the hotels to have the best guaranteed, refundable group rate, this does not include: AAA rates, Non-Refundable/Pre-Paid rates, Military rates, package deals or fire sales which are held within 7 days prior to the event start date.

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  • 10. On the Global JBS website there is a discrepancy in a hotel amenity or room type versus the actual policy, why is this?
     

    Hotels are responsible for making sure that the information displayed on our site is accurate. Global JBS is not responsible for any inaccurate information being displayed.

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  • 11. Can I choose a different hotel than where my team is staying?
     

    Yes, you can choose a different hotel as long as the hotel has the availability and is not blocked by another team.

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  • 1. How long does it take to receive my confirmation from the hotel?
     

    Each hotel will have a different policy on when they will send out confirmation numbers. Typically it is within 7 days, but some hotels send out confirmation numbers 30-45 days prior to the event start date. Please check your reservation submission receipt for further information.

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  • 2. How do I know my reservation is confirmed?
     

    Please do not contact the hotel directly immediately after making a reservation. Your reservation is made through special rates and services and will not be processed in the hotels system immediately. Once the hotel has processed your reservation, you’ll receive an email notifying you of the hotels on-site reservation confirmation number to reference when checking in.

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  • 3. How do I change my check-in/check-out dates or make any other changes to my reservation?
     

    You can call or email your event coordinator found on your team letter or email reservations@globaljbs.com and they can take care of the change for you.

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  • 4. How do I make a change within 72 hours of check in?
     

    If you need to make any changes within this time period you will have to call the hotel directly to ensure the hotel confirms the change.

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  • 5. Can I upgrade my room?
     

    Yes, you can upgrade your room if there is availability at the hotel at that time and if that room type is offered in the group block.

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  • 6. How do I make special requests such as: I would like to be near or have connecting rooms with another guest, request a rollaway bed, feather free pillows, early check in/late check out etc.,
     

    You can make requests by letting the reservations department know of your request when making your reservation over the phone, or making a note in the comments box when making your reservation online. The hotel will do their best to accommodate all requests but they will not guarantee them.

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  • 7. I have misplaced my confirmation number, how do I get it resent to me?
     

    You can request a new copy of your confirmation by emailing the reservations department at reservations@globaljbs.com. If you are checking in to the hotel and do not have it, as long as your name is on the reservation you should not have a problem checking in.

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  • 1. Will I get a free breakfast?
     

    Breakfast inclusion is listed in “More Details” if it is included. If the description does not mention breakfast contact Global JBS by phone or email, and we’ll verify with the hotel.

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  • 2. Is there a free shuttle from the airport to the hotel?
     

    This service varies depending on your selected hotel and is not guaranteed. Please check the property listed on our site or the selected properties website for more details on availability of airport shuttle services. Operating hours may apply.

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  • 3. What about parking at the hotel?
     

    Parking services vary depending on the selected hotel. Click on “More Details” to see property information. You can always contact Global JBS for clarification if necessary

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  • 1. How do I cancel my reservation?
     

    To ensure you cancellation request gets processed properly, you must email cancel@globaljbs.com prior to the hotels cancellation policy. Once we are past the hotels cancellation policy, you must contact the hotel directly to cancel your reservation. All cancellation policies are listed on your reservation submission receipt and confirmation email.

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  • 2. When can I expect my card to be refunded?
     

    The hotel issues a refund once they process the cancellation request. Refunds typically take 7-10 business days.

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  • 3. Can I cancel my room and let someone else use it?
     

    If a room is cancelled, it is no longer available in the block. If you do not want to lose the room you must call the reservations department to transfer the room, not cancel.

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  • 1. Can I pay cash for my room when I check in?
     

    Yes, you can pay cash at check in for any remaining balance after the deposit.

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  • 2. Can my credit card be charged at a later date for the deposit?
     

    We can submit the request to the hotel. Please note that if the hotel cannot charge for the deposit when confirming the reservation there is a chance of the hotel cancelling. This request is at the discretion of the hotel.

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  • 3. Does Global JBS charge my credit card?
     

    Global JBS does not charge any amount to your credit card. It is solely used by the hotel you requested to make your reservation at. Any disputed charges need to be directed to the specific hotel.

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  • 4. What happens if my credit card declines or comes back invalid?
     

    If there are any problems with your credit card we will contact you by email and/or phone. You must get back to us as soon as possible to provide a new card or review the card on file. Reservations are not guaranteed with a declined or invalid card.

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  • 5. I received a new credit card after making my reservation, what should I do?
     

    You can give us a call and we can update it for you.

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  • 6. Can I use a different credit card when I check in or a card in someone else’s name?
     

    Yes, you can use a different card in your name when checking in. If the card you will be using when you check in is not in your name, the hotel may request a credit card authorization form prior to check in.

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  • 7. Can I earn points for my hotel stay with a reward card?
     

    Yes, just provide your reward number in the comment section when making your reservation online or let your reservationist know when making your reservation by phone.

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  • 8. I have checked into a hotel that I am not satisfied with, what are my options?
     

    You should first address the situation with the front desk at the hotel and see what agreement you can arrange with the management. While Global JBS does perform site inspections on most properties, it is advised that you as the guests, check reviews and photos prior to making your reservation to ensure your standards will be met at the property you select. We at Global JBS are not privy to all the day-to-day standards of each hotel. We contract all surrounding hotels based on history of event bookings and their location.

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  • 9. Can I use my military discount, AAA or points to receive any additional discount?
     

    Unfortunately, we cannot offer any additional discount since our rates are already discounted.

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  • 1. How do I set up a team block?
     

    You can email teamblock@globaljbs.com or your event coordinator which can be found on the event details tab on our website.
    Include details in your inquiry such as:
    Team name
    Number of rooms needed
    Preferred room types
    Specify a price range for rate
    Any other preferences, i.e. complimentary breakfast, must have an indoor pool, etc.
    Your coordinator will return your email within 24 hours with a list of potential hotels for your team and their availability.

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  • 2. What are the differences between the Room List method and the Individual Parent Letter method?
     

    Parent Instruction Letter Method: You, the team leader, will set up the block at a specific hotel. Global JBS will then create an instructional letter for you to distribute to your team. This letter will include instructions on how your team members can reserve their rooms from your block. A credit card is not required to reserve rooms this way.  The team will have a set reservation deadline for your team members to make their reservations with their own credit cards or else remaining rooms will be released to the general public. Your team members will still be able to make reservations at this hotel after the reservation deadline, but they will be on a first-come/first-serve basis and based on the hotels availability at that time.
    Room List Method: You will use a credit card to guarantee a specified number of rooms you would like to reserve for your team (each hotel will have a different policy on the deposit amount due or if they will only require a valid credit card on file to guarantee the rooms). You as the team leader will either pay for the rooms on a credit card or request an invoice to pay for the hotel by check. Checks usually must be received by the hotel at least 30 days prior to check in, but each hotel will have their own separate policy. You will receive a rooming list template and the hotels credit card authorization form when your reservation is finalized. Both forms are due AT LEAST 45 days prior to check in.

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  • 3. Can we use meeting space to practice at the hotel?
     

    Each hotel has a different policy regarding use of meeting space. If you need space to practice just let us know and we can find out the hotels policy for you.

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